Terms of service

Welcome to Genzee Clothing. By accessing or using our website and placing an order with us, you agree to the terms and conditions outlined below. Please read them carefully before making a purchase.

1. General

Genzee Clothing reserves the right to update, modify, or change these Terms of Service at any time without prior notice. Any changes will be effective once published on our website.

By using our website, you confirm that the information you provide during checkout is accurate and complete.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device screen, lighting, or photography conditions.

Product availability and pricing may change without prior notice.

3. Orders

Once you place an order, you will receive an order confirmation through the contact details provided at checkout.

Genzee Clothing reserves the right to cancel or decline an order in certain circumstances, including incorrect pricing, product availability issues, incomplete information, or suspected fraudulent activity.

Please ensure that your name, phone number, and delivery address are correct before placing your order.

4. Pricing & Payments

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Available payment methods will be shown during checkout. For certain locations or order types, advance payment may be required.

Genzee Clothing reserves the right to change product prices, discounts, and promotional offers at any time.

5. Shipping & Delivery

Orders are dispatched according to our Shipping Policy. Delivery times provided are estimates and may vary due to courier delays, weather, public holidays, peak shopping periods, or circumstances beyond our control.

Please ensure someone is available at the provided address to receive the parcel.

6. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Return & Exchange Policy and Refund Policy.

Products must meet the applicable eligibility requirements before a return, exchange, or refund can be approved.

7. Promotions & Discount Codes

Promotional offers and discount codes are subject to their individual terms and conditions.

Unless specifically stated otherwise, discount codes cannot be combined with other promotions or applied to previous orders.

Genzee Clothing reserves the right to cancel or modify promotional offers at any time.

8. Website Use

You agree not to misuse our website or attempt to:

Gain unauthorized access to our website or systems
Interfere with website functionality
Submit false or fraudulent information
Use our content or images without permission
Engage in any activity that may harm Genzee Clothing or its customers

9. Intellectual Property

All content on the Genzee Clothing website, including logos, photographs, product images, graphics, text, designs, and branding, belongs to Genzee Clothing or its respective content owners.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

10. Limitation of Liability

Genzee Clothing is not responsible for delays, losses, or disruptions caused by circumstances outside our reasonable control, including courier delays, natural events, technical issues, or other unforeseen circumstances.